Help Desk Analyst III - B@r Tech- white glove serv Job

Posted on 1d ago

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The Judge Group

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Summary of Help Desk Analyst III - B@r Tech- white glove serv job

Our client is currently seeking a Help Desk Analyst III - B r Tech- white glove service

Description : As a Tech B r technician, you are the face of IT, providing immediate walk-up support to internal employees.

Strong interpersonal communication skills with a high degree of empathy are a must. Looking for a candidate who has proven to go above and beyond on previous assignments.

Have a passion for customer service and a commitment to exceeding expectations.

  • Provide White-Glove concierge level customer experience supporting internal employees directly.
  • Excellent multi-tasking and time management skills with the ability to thrive in a fast-paced, high pressure environment.
  • Provide constant updates to your users to keep them in the loop with where we are with their issue.
  • Enjoy meeting people and building relationships.
  • Can communicate technical concepts in layman’s terms.
  • A sense of urgency, but also the ability to keep your cool.
  • Inviting personality
  • A burning desire to solve problems.
  • Experience :

  • Experience in providing excellent customer service
  • Ability to take notes and record all interactions and steps taken with the users. Experience with at least one ticketing system (Service Now, Remedy, HEAT, etc)
  • Troubleshoot network connectivity issues including; remote access, Wi-Fi, and wired connectivity.
  • Supports users on applications and tools within the environment including; Office, Windows, RSA, WebEx, Jabber, Yammer, etc
  • Strong understanding of Microsoft Outlook and Outlook Web Access, with experience resolving complex problems and assisting users with advanced functionality.
  • Experience supporting mobile devices (IPhones, IPads, etc)
  • Working knowledge of Active Directory and basic AD administration
  • Strong Windows 7 / Windows 10 experience in an Enterprise Environment, Mac experience a plus
  • Working knowledge of video collaboration tools (Video Conferencing, Webex)
  • Ability to follow proper escalation paths
  • Ability to keep work area clean and organized
  • The Judge Group

    company review

    + PRO
    Class A office locations 2 Incentive trips per year and nice team building activities Excellent commission plan and recruiting tools Strong leadership team Fun environment and great people
    - CONS
    try and reduce benefits costs
    Culture And Values:

    Senior Leadership:

    Compensation And Benefits:

    Career Opportunities:

    WorkLife Balance:


    67% recommended The Judge Group company to a friend
    Overall Rating:

    3.5  based on 347 reviews
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    About The Judge Group Company

    • Martin E. Judge III ( Chief Executive Officer )
    • Vacancy Location: Providence, RI, United States
    • Vacancy job: Help Desk Analyst III - B@r Tech- white glove serv
    • Rate: negotiable
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