Summary of Help Desk Analyst III - B@r Tech- white glove serv job
Our client is currently seeking a Help Desk Analyst III - B r Tech- white glove service
Description : As a Tech B r technician, you are the face of IT, providing immediate walk-up support to internal employees.
Strong interpersonal communication skills with a high degree of empathy are a must. Looking for a candidate who has proven to go above and beyond on previous assignments.
Have a passion for customer service and a commitment to exceeding expectations. Provide White-Glove concierge level customer experience supporting internal employees directly. Excellent multi-tasking and time management skills with the ability to thrive in a fast-paced, high pressure environment. Provide constant updates to your users to keep them in the loop with where we are with their issue. Enjoy meeting people and building relationships. Can communicate technical concepts in layman’s terms. A sense of urgency, but also the ability to keep your cool. Inviting personality A burning desire to solve problems.
Experience : Experience in providing excellent customer service Ability to take notes and record all interactions and steps taken with the users. Experience with at least one ticketing system (Service Now, Remedy, HEAT, etc) Troubleshoot network connectivity issues including; remote access, Wi-Fi, and wired connectivity. Supports users on applications and tools within the environment including; Office, Windows, RSA, WebEx, Jabber, Yammer, etc Strong understanding of Microsoft Outlook and Outlook Web Access, with experience resolving complex problems and assisting users with advanced functionality. Experience supporting mobile devices (IPhones, IPads, etc) Working knowledge of Active Directory and basic AD administration Strong Windows 7 / Windows 10 experience in an Enterprise Environment, Mac experience a plus Working knowledge of video collaboration tools (Video Conferencing, Webex) Ability to follow proper escalation paths Ability to keep work area clean and organized
The Judge Group
Class A office locations 2 Incentive trips per year and nice team building activities Excellent commission plan and recruiting tools Strong leadership team Fun environment and great people
try and reduce benefits costs
This job posted on 1d ago by The Judge Group company. Easy Apply Help Desk Analyst Iii B R Tech White Glove Serv job in Providence, RI, United States. Don't miss this good opportunity ! Free for apply!